Flight Data
The flight information advertised comes from all the top UK tour operators and airlines, however, the data is scanned by a third party and although regularly updated, the data is not live and is subject to availability. As agents for all UK tour operators we are constrained by the information they provide. Seat availability and pricing is at the operator's discretion and is subject to availability. Prices can fluctuate. We will notify you of any changes prior to confirming your booking and offer alternatives where possible. You will not be under any obligation to continue with the booking if it differs from your original request.

You should receive confirmation of your booking within 2 working hours of the request being made. If you experience any problems please contact our Web Administration Team on 0870 443 8064 for assistance.

Errors
Although every care is taken to ensure our search engines are up to date and correct, please be aware that as we use third party data, there may be occasions where the prices shown are incorrect. For example a £280.00 flight might be shown for £28.00. Please accept our apologies for any accidental misrepresentations on this web site or other affiliate sites.

Air Security Levy
This is a UK Government tax that is applied to every UK outbound flight. The amount of £19 will be shown on your booking summary and confirmation.

Right To Surcharge
The price of your travel arrangements can be varied due to changes in: *transportation costs e.g.*fuel, *scheduled airfares and *any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser, *Government action such as increases in VAT or any other Government imposed increases, *currency in relation to adverse exchange rate variations.

In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that are unable to transfer or reuse your policy.  Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Payment
Please note that no money will be debited from your payment card until we have confirmed your seat(s). Once the booking is confirmed, payment will be taken and a contract will be in place. Please refer to either the FLIGHT ONLY INFORMATION or HOLIDAY BOOKING CONDITIONS shown below for further details.

FLIGHT ONLY INFORMATION

All flight bookings made through Chadwell Travel are subject to the individual tour operator or airline's booking conditions. Copies of these can be found in the back of their brochure, their website or can be provided on request. Your booking will be made either through an ATOL protected tour operator (in which case we will act as agent) or be made direct with an airline (in which case you will be offered Schedule Airline Failure Insurance for £0.75 per person for your protection).

As soon as payment is taken, a contract exists between the lead passenger and the tour operator or airline and the booking is then subject to the relevant booking conditions.

Extras
The prices shown may exclude charges for in flight meals, pre bookable seats and ticket on departure charges etc.

Flight Tickets
Flight tickets will be dispatched approximately 7 days prior to departure, except in the instance of late bookings or ticketless airlines. For late bookings made within 2 - 3 weeks of departure (depending on the tour operator) tickets will be available for collection at the airport. For ticketless airlines you will need to provide your booking reference upon check in. Scheduled tickets will be sent by special delivery and require a signature.

Connecting Flights
If you are booking domestic or connecting flights in conjunction with your international flights, you should be aware that it is possible that your international flight times could be altered, which may affect your connections. In an effort to avoid this, we would suggest that you book domestic flights that can be changed or refunded.

Flight Changes
All flights (charter and scheduled) may be subject to change. Notification of any alteration will be forwarded onto you as soon as we are advised.

Baggage Allowance
Baggage allowance differs depending on the carrier. It varies between 15 to 20 kg per person. Liability for baggage whilst in the hands of the air or sea carriers is governed by the Warsaw Convention, Hague Protocol or Athens Convention. We reply on the terms and limitations in these conventions. For claims for missing or damaged baggage you must follow the rules either on the back of your ticket or on the Conditions of Carriage provided by the airline, which takes you on holiday. In the event that your baggage is lost or damaged, you must obtain a Property Irregularity Report from the handling agent at the airport. Failure to obtain this report could result in the decline of any insurance claim..

Passports and Visas
You must check that you have valid passports/visas. Please ensure that all passengers, whether adult, child or infant, are UK Citizens holding their own individual UK passport. The Passport Office suggests that passports should be valid for at least 6 months after you return. If you do not hold a UK passport, please contact us prior to confirming the booking as we will need to check that the airline will carry you. UK Passport Office

It is responsibility of the person making the booking to ensure that all passengers, whether adult, child or infant has valid visas/documentation by checking with the relevant embassy. Please note visas may be required for any journey where you disembark the aircraft whilst in transit. Embassy World

Visiting the USA
Please note that the passport and visa restrictions to enter the USA can be quite complex. UK citizens including children and infants who have their own machine readable passport can qualify for the Visa Waiver Program. Please check with the American Embassy or visit Embassy of the U.S. London: Visa Waiver Program . Anyone travelling after 26 October 2005, and who is travelling on a passport issued after this date on a passport that is not biometric will be required to obtain a visa. Passports issued on or after October 26, 2005, must contain a digital photograph of the passport holder's face on the data page of the passport and an integrated circuit chip capable of storing the biographic and other biometric information. Many VWP countries already produce such passports. If you are in any doubt as to whether or not your passport contains a digital photograph, please check with the passport issuing authority. UK Passport Office

Travellers to USA with Minor Traffic Offences and those with Arrests and Convictions
You must check before travelling with US Embassy London - Minor Traffic Offences and Arrests as you may need to apply for a Visa.

All passport, visa, travel insurance and health certificate requirements are your responsibility. A1flights accepts no responsibility for any delay or expense incurred through any irregularity in your documents. You are advised to contact the relevant embassy for exact details.

Insurance
It is advisable that all passengers should have adequate insurance cover for medical emergencies and personal belongings. When you receive your policy, please check all the conditions carefully to ensure the cover is acceptable. You should also be aware of any restrictions concerning pre-existing health conditions for travellers, their immediate families or anybody upon whom the trip depends. If you wish to add insurance onto your booking, please call 0871 855 0519.

Please note insurance can be issued for:

EU Residents - Only if living in EU country of residence for 6 months prior to inception and registered with local Doctor
Non-EU Overseas Nationalities - Only if resident in UK for 6 months prior to inception and registered with UK Doctor

• Policies have a maximum duration of 93 days

• Maximum age limit 66

• One way flight cover must have 14 night policy

• Family policies cost 2 x adult premium with children up to 17 covered free

• Single parent families cost 1.5 x adult premium with children up to 17 covered free.

• Participation in certain activities and sports (not being the main purpose of the trip) may not be covered. Please check the policy carefully.

Health
We would recommend that British Citizens should apply for an E111 form from their local post office to cover the cost of any emergency health care.

Special Requests
We draw a distinction between Special Requirements, which are items essential to your flight and Special Requests. If you have an essential requirement due to a medical condition, please advise our Administration Department on 0871 855 0520. We will do our utmost to arrange any essential Special requirements with the tour operator/airline.
If you have any Special Requests that are not essential to your booking, please inform us before you leave, however please note that Special Requests are not guaranteed. If we cannot meet your Special Request, we will not pay any compensation. If you wish to take golf clubs, wind surfing equipment etc. we will have to check with the airline regarding any conditions or charges that apply.

Infants
Infants must be over two weeks old on the outbound flight but under two years on the inbound. They will be issued with a ticket but will not be allocated a seat or have any baggage allowance.

If you wish to change your booking:
We can only accept changes from the lead passenger. If you wish to change your booking, please call us to check that the change is allowed. If the change is permitted, we will charge an administration fee of £25.00 per person plus the tour operator/airlines charge. Please call our Administration Department on 0871 855 0520.

Car Hire Bookings
If you have booked car hire, you will be sent a car hire voucher prior to your departure. Without the voucher you will not be able to collect the car. Please ensure this is in your possession prior to travel. You will need to have a credit card in order to leave an imprint to cover any extra charges such as out of hours collections, extra drivers, petrol, security deposit and additional insurance etc.

HOLIDAY BOOKING CONDITIONS

Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we take payment and confirm your booking. An invoice will be issued within 5 days of the booking being confirmed. The person to whom the invoice is addressed will be the lead passenger and is responsible for keeping everyone in the party informed of the booking details. It is the lead passenger's responsibility to check the details on the invoice and advise us of any errors or omissions.
You must be at least 18 years old to make a booking with us. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

Your Financial Protection
We are members of ABTA (ABTA no 18930) and we hold an ATOL license (ATOL No 5287)

Flights – Please note that the terms stated in Flights Bookings also applies if you have booked a flight as part of your holiday

Your Holiday Price
When you make your booking you must pay an initial deposit. The balance of your travel arrangements must be paid at least 12 weeks before your departure date. The person shown as the lead passenger on the booking accepts responsibility for paying for all the people on the booking by this date. If the balance is not paid in time, we reserve the right to cancel your booking and ask you to pay cancellation charges as set out in below. If we extend the period for you to pay the final balance at your request and you still fail to pay or cancel your booking, the cancellation charges will be increased in accordance with the scale set out below.
The price of your travel arrangements can be varied due to changes in transportation costs such as fuel, scheduled airfares and any other airline cost changes which are part of the contract between airlines (and their agents) and the tour operator or organiser. Also government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation.
Hotel prices are based on two people sharing the accommodation unless otherwise stated. Apartments, studios and other similar accommodation prices are based on the maximum number of possible occupants. If you change the number of people travelling, accommodation supplements may apply.

If You Change Your Booking
If you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes if they are possible. Any request for changes to be made must be in writing from the lead passenger (by email, fax or post). You will be asked to pay an administration charge plus any further cost we incur in making this alteration. The charges applied will be as follows:

Name changes
£75.00 per person (if permitted)

Date/destination/other changes:
Outside 56 days prior to departure - £75.00 per person for each change + any additional holiday cost.
Inside 56 days prior to departure - 100% cancellation charges then rebook.

Note: Certain travel arrangements (such as scheduled flights and low cost flights) may not be changeable after a reservation has been made and any alteration request could incur an immediate cancellation charge of up to 100% of that part of the arrangements. Please call us for details.

If You Cancel Your Holiday
You may cancel your travel arrangements at any time. Written notification from the lead passenger 9by email, fax or post) must be received at our offices. The cancellation can only be made on the day we receive your written notification in our office. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges as detailed below:

Outside 56 days prior to departure: Loss of deposit
Inside 56 days prior to departure: 100% cancellation charges

Please note; if your holiday price is based on a certain number of occupants and one or any of those occupants cancel, the holiday cost for the remaining passengers may change.

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Any insurance premium paid is non-refundable.

If We Change or Cancel Your Holiday
Please note that both charter and scheduled flights are subject to change. Therefore whilst it is unlikely that we will have to make any changes to your travel arrangements, occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. Please note that carriers such as Airlines advertised may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, changes to routing, change of accommodation to an alternative of the same standard. Compensation will not be paid for minor changes to your holiday

We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid for the holiday or accept an offer of alternative travel arrangements of comparable standard from us, if available.

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

Transfers
If you have booked your flights and accommodation with us as a package, please note that return transfers from the airport to the accommodation are not included unless paid for.    . Taxi transfers are very easy to arrange locally and you will find you will get to your accommodation a lot quicker.

Representation
If you have booked your flights and accommodation with us as a package, full representation is not included, however contact details will be provided for a local agent and our UK office in the event of any problems.

Accommodation
Please ensure that you take your accommodation voucher with you on holiday as without these you may be unable to access your accommodation. This also applies to car hire bookings, where you will need a car hire voucher and a credit card to leave an imprint as security.

Self catering accommodation will be allocated in either an apartment or a studio which will be made up of either 2 twin beds, or occasionally 1 double bed or a double sofa bed. Put up beds (Z beds) can be used for full occupancy. The facilities will include a hob, small refrigerator, basic utensils and cutlery. Should you require any additional utensils or cutlery, you may be able to obtain this from reception or cheaply from the local supermarket.

Clean linen will be provided for the beds and basic hand towels will be provided for the bathroom. However you will need to take your own bath sheets, beach towels, tea towels and dishcloths. Maid service is usually one a week. If you have booked a week duration you will find that the apartment would have been cleaned for your arrival and therefore will not be cleaned again until your departure.

If you are staying in a hotel you will find the maid service to be more regular. Standard hotel rooms do differ in shape and size but are normally made up of 2 twin beds. A put up bed (or sofa bed) will be provided in the same room for additional guests. Tea & coffee making facilities are not available in every hotel so you may wish to take a travel kettle with you. If your room does not have a mini bar for storing medication, baby's bottles etc, your hotel should be able to offer you a refrigeration service.

If entertainment is provided, please note this will cater for a range of nationalities.

Your Room Reservations
Your room is generally available from approx 2.00pm on the day of arrival. If you have an early hours of the morning flight that arrives after this time, e.g. flights arriving at 01.00am the following morning, your room will be booked from 2.00pm the previous day. This will enable you to immediately access your room when you arrive.

Rooms must be vacated early on the day of departure. If you have a late flight home, this will mean that you will be without a room for those final hours. You may be able to pay locally to keep your room or alternatively some establishments can offer use of a courtesy room but this is not guaranteed.

Ratings
There is not a uniform grading system for hotels or apartments and therefore you will sometimes find that the grading shown in a brochure does not match the grading given by the tourist board. Ratings are awarded based on the facilities and amenities at the accommodation and self-catering properties will be shown as key ratings (eg 3 key), whilst hotels will be shown as star ratings (e.g. 3 star). The lower the rating, the less facilities or amenities the property will have. This will be reflected in the price.

Meal Arrangements
The codes shown on your booking confirmation or accommodation voucher are as follows: RO - room only, SC - self catering, BB - bed & breakfast, HB - half board, FB - full board and AI - all inclusive.

If meals are included at your hotel, you will find that a buffet service will normally be provided. This will include a variety of dishes to suit all tastes. We would ask you to remember that the food offered abroad will be different to what you are used to and therefore if you have are selective with your food, you should maybe consider self-catering or eating out rather than eating meals offered by the hotels. If you booked into a hotel and have any special requirements, please bring this to the attention of the hotel staff who will do their best to accommodate any requested. If you do miss any meals, we regret we will not be able to provide any refund upon your return.

Safety
Please check the depths of swimming pools prior to use. Be very careful not to lose sight of your children, especially around swimming pools, beaches, roads and balconies.

Passports, credit cards, travel tickets and money should not be carried together in handbags in case of theft. Whilst major crime is not an issue in most holiday resorts, please beware of pickpockets or handbag snatching in the larger towns and cities. It is prudent to take precautions against theft on holiday and you should make sure that money or valuables are always kept in a safety deposit box whilst on holiday. You should also check the level of cover provided for valuables on your holiday insurance as some items may not be covered or there may be a single item limit.

Damages & Breakages
 Some properties will charge a security deposit upon arrival. This will be refunded to you providing there is no damage or breakage to your accommodation when you leave.

Building and Road Works
Whilst no-one wants to encounter building work or road works whilst on holiday, you must appreciate that life does go on despite the tourist trade. Buildings must be built or renovated and roads must be updated. Whilst this may be annoying for you we would ask for your understanding and patience. If your actual accommodation has any works planned during your stay, we will advise you in advance as soon as we receive notification from the supplier. If the works planned are major, you will be offered an alternative or a full cancellation of the accommodation. Please note that this cannot be provided if the works do not relate directly to your accommodation.

Behaviour
We can end your holiday if your behaviour or that of any member of your party is likely in our opinion to cause distress, damage, danger to or to annoy our other customers, employees, accommodation or anyone else. If you are prevented from travelling because any person in authority thinks you appear unfit to travel or likely to cause discomfort to or disturb other passengers, we will not be liable to complete your holiday arrangements and will not be liable for any refund, compensation or other costs you have to pay. We cannot accept liability for the behaviour of others in your accommodation or flight, or if any facilities are removed as a result of their actions.

If You Have A Complaint
If you have a problem during your holiday, you must adhere to our complaints procedure as follows:
Report the problem immediately to reception. If necessary speak to the Manager. Find out what steps will be taken to resolve the problem. If you are not satisfied or the problem remains unsolved:

Contact the local supplier. The number will be printed on your accommodation voucher. The supplier will do everything possible to assist you whilst you are in resort, however if the problem is still not resolved to your satisfaction:

Contact us on our emergency number 020 8598 2249. Please call during office hours (Mon to Fri 9am to 8pm, Sat 9am to 5pm & Sun 10am to 4pm). We must be advised of your complaint whilst you are in resort so we can take steps to resolve it.

If you have adhered to this procedure and still wish to submit a written complaint, please send a letter giving us your booking reference, within 28 days of your return by recorded delivery. Please keep your letter concise and to the point. We will not accept any complaint or claim if you do not adhere to the above.

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

What Happens To Complaints
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators.

The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website ( www.abta.com ).

Third Party Suppliers
Chadwell Travel Ltd is a member of ABTA with membership number 18930 (We also hold an ATOL licence with number 5287. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct.

ABTA's protection applies to services supplied by Chadwell Travel Ltd but does not apply to services featured on this website that are provided by any company that is not a member of ABTA. Please go to www.abta.com to check whether a company is a member of ABTA and for a copy of the Guide to ABTA's Scheme of Financial Protection.

Data Protection Act
Chadwell Travel Ltd complies with the Data protection Act 1998 and has an effective policy for protecting the privacy of Clients.

Policy 1)The collection and use of personal information from Clients is fair and used in order to process the travel transaction information about that Client, including any sensitive information which must be passed to other suppliers 2) We take responsibility for all personal information held and used and we operate a secure measure to protect that information 3) The information is never divulged or shared with third parties other those providing services that form part of the transaction 4) Clients are given the right to opt out of future marketing approaches 5) Information is held on databases and can be updated or amended by request of the Client 6) Clients can have access to their details at any time 7) We do not intentionally send out any unsolicited commercial emails